National HR Awards - Winner Profiles

Benchmark Benefit Solutions HR Team of the Year

There are a lot of unknowns for HR when a company’s executive changes. Fortunately for Purolator’s HR team of 133 employees, the arrival of a new CEO in 2016 quickly became a promising and exciting time.

“We were a 60-year-old organization with a B2B delivery style. It’s a declining market and we were facing an identity crisis,” says Ken Johnston, senior vice-president and CHRO at Purolator in Toronto.

“(Our new CEO) John Ferguson recognized e-commerce was a significant growth area and very quickly put a stake in the ground that we were going to be Canada’s e-commerce courier company. It was a major change-of-business mode for HR.”

To manage the transformation, executives came to HR with a number of pivotal business needs, says Johnston. Among those was the need to tackle change management among 12,000 employees, and undertake a massive recruitment campaign to handle new customers such as Amazon.

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