National HR Awards - Winner Profiles

Employee Engagement Award
Niagara Casinos

As a business that sells fun and excitement, Niagara Casinos also believes in doing fun things for employees.

“Employee engagement has always been a strategic focus for us here at Niagara Casinos, because we know that it is really pivotal to our business success,” says Colleen Falco, director of HR services in Niagara Falls, Ont. “That’s just sort of our HR mantra: If our employees are happy, then they treat the customer well.”

One of the strategies to increase engagement at the 4,200-employee strong casino operation is providing regular surprises during the shifts, she says: “We did an ice cream pop-up just to thank our employees during the summer months with an unexpected ice-cream trolley.”

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